Sales Development Representative

Full Time | Fully Remote | Spanish Speaking Required

**Spanish Speaking Required**

By applying to this position you will have an opportunity to share your preferred working location from the following locations: California, Texas, Ohio, Tennessee, Georgia, South Carolina, North Carolina, Florida, Virginia

The Sales Development Representative (SDR) is responsible for outreach, prospecting, and qualifying leads on behalf of our clients. The leads come in the form of phone calls, text messages, or email and require prompt follow-up and nurturing. Our clients are dental offices who need support with turning inquiries about dental implants into appointments for a consultation. The role of the SDR is to answer those inquiries on the dental offices behalf, screen the patient to ensure they are qualified, and schedule appointments for patients that are interested in receiving dental implants.

PRINCIPAL RESPONSIBILITIES:

Answering incoming calls and making outbound calls for the Dental Implant Hotline for multiple dental offices

Tracking, contacting, and texting leads in our Lead Management Software (CRM)

Communicate appointments and consultations to the appropriate dental office

Professionally represent Microsite Health and our clients

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives

Build sustainable relationships and engage customers by going the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Attend weekly team meetings to improve knowledge and performance level

Regularly meets with the Director of Lead Management to review weekly results, progress versus goals, and status of key customer relationships.

MINIMUM QUALIFICATIONS:

HS Diploma or Associate’s Degree in Business, Marketing, Sales, or related field

Customer service and/or call center experience

Excellent communication and organizational skills

The ability to work remotely while staying on task and meeting objectives

Dedicated workspace with a door to shut out household noises if necessary

Basic computer skills, familiar with cloud-based office software, and ability to perform online research

PREFERRED QUALIFICATIONS:

3-5 years of dental industry experience working either within a dental office or as a representative for a lab, implant company or supplier provider

Customer service experience in the healthcare or dental industry

BENEFITS AND PAY

$22 per hour ($20 per hour PLUS $2 per hour Spanish Speaking premium)

Two-weeks paid-time-off that accrues on day one, balance accrued can be used after first 90-days of employment

Medical benefits

401(k) matching

Microsite Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Submit Your Application

Complete the following form to submit your application.

Upload Your Résumé / CSV(Required)

Max. file size: 50 MB.

Must be in PDF, Word, Or Google Doc format

Name(Required)

First Last

Email(Required)

Phone(Required)

Current Position and Company If Appropriate

Links

LinkedIn URL

Facebook URL (if public)

Instagram URL (if public)

Additional Information

What is your location?(Required)