Having trouble converting callers into patients? We coach dental staffs to be more effective turning calls from your website into new patients in your chair.
To Get Started:
888-696-7321 ext. 700
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How does it work?
Lauren has spent the past 15 years helping dental and medical practices grow their businesses through more effective sales techniques and smarter approaches to social media messaging. She has spent time in these offices working one-on-one with doctors and staff to ensure what's taught is put into practice. Your team will love working with Lauren as they covert more callers into new patients!
The first phase coaches your staff to understand the sales approach, in general, and how to become an advocate for the patient as well as the doctor. Session lasts 4 hours (half-day).
Personality profile of sales and clinical staff
Learning how to sell your products and services
Understanding and selling doctor's skills
Learning patient empathy
Understanding and selling current offers
Learning the key terms that patients understand
Practicing how to use your voice effectively
Learning how to talk financing
Understanding how to schedule the appointment
Role playing and working through various scenarios
Learning how to track calls and leads effectively
Setting goals and how to measure progress towards success
The second phase walks through in details the entire conversion process and suggests approaches for different scenarios. Session is held 30 days after Phase 1 and lasts 4 hours (half-day).
Practice Phone Selling
Role play scenarios for each staff member
Converting the phone call into an office visit
Converting the office visit into a paid procedure
The right way to talk about costs and financing
Selling the really big cases – like $30k+
Setting and measuring objectives
The third phase happens after your staff has had a chance to implement what they've learned and we can review the results. Session is held 30 days after Phase 2 and lasts 2 hours.
Review, Discuss, Revise
Discuss challenges faced on phone calls
Review progress towards objectives
Listen on live calls
Learn best approaches for following up
Understand the ROI of selling, including cost per lead, cost per conversion, and cost per patient