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Lead-Focused Call Center

Outsource your sales effort to our sales experts.

Microsite Health’s Lead Center will answer all your new patient calls and respond to all email and text inquiries with dental experts who have years of industry experience and sales expertise. Take the burden off your staff while letting us schedule more qualified patients.
888-696-7321 ext 1
Lead Center and Call center
Success Coach Lauren Powers

Our dental experts are trained by the best

Every Dental Expert on the team is trained and continuously monitored by a leading Sales Coach in the industry

Lauren has spent the past 15 years helping dental and medical practices grow their businesses through more effective sales techniques and smarter approaches to social media messaging. She has spent time in these offices working one-on-one with doctors and staff to ensure what's taught is put into practice. Your team will love working with Lauren as they covert more callers into new patients!

Converting New-Patient Opportunities

How It Works:

Inbound Calls

Visitor Calls

A visitor lands on the website and calls the Implant Hotline, for example, to talk to an implant expert.
Call Center

Expert Answers

Our Dental Expert answers the call and determines if the caller is a good candidate.

Good Candidate

If it's determine the caller is good candidate, the Expert books the patient on your schedule.

Not Yet

If the candidate is not ready,  the Expert adds the candidate to a lead nurturing campaign or suggests an alternative.

Lead-Gen Forms

Visitor Submits Form

A visitor completes a form on the website requesting a callback.
Call Center

Expert Calls

Our Dental Expert calls the lead and determines if the person is a good candidate.

Good Candidate

If it's determine the person is good candidate, the Expert books the patient on your schedule.

Not Yet

If the candidate is not ready,  the Expert adds the candidate to a lead nurturing campaign or suggests an alternative.

Lead Nurturing

Appointment Reminders

For Scheduled Candidates
Once the candidate has been scheduled, the Expert will email and text when appropriate to remind the person of the appointment and encourage him or her to show up.

Email Campaign

For Not-Scheduled Candidates
For those candidates who have not scheduled but are deemed a good candidate, they will receive a series of emails about the practice and treatment to keep this option "top-of-mind" and likely to reconnect when the time is right. 

Frequently Asked Questions

What makes a lead a good candidate?

Our Dental Expert will assess the candidate’s dental needs and determine if your treatment offerings are a good fit. If appropriate, the Expert will also financial qualify the candidate.

How do you schedule an appointment?

To optimize the caller’s experience, we require the practice to set side fixed hours during the week when the Expert can book new appointments. It’s our job to keep these hours filled with qualified candidates.

What hours does it operate?

A Dental Expert will answer calls from 8AM - 8PM, Monday-Saturday. Any calls outside of those times will be returned the following morning. All forms requesting callbacks and called with 24 hours.

Does a practice have to forward its phone?

No. When using the Microsite Health marketing service, we use call tracking that records the source and activity of every individual lead and sends the caller to the lead center’s phone number specific to your practice.

What are the qualifications of the Dental Expert?

Everyone answering or making a call to a new-patient lead has more than 5 years of experience in the dental field – so they understand and can explain the treatments – plus the personality to offer empathy to and convincingly persuade the caller that yours is the premier solution in the area. You can be confident the expert will effectively represent your practice’s values and personality.

Find out if you have what it takes to be #1 in your market? 

Schedule a strategy session with a sales and marketing expert today. Together, you’ll review your current approach and needs to determine if Microsite Health can help you become top in your market. The session is free and you're guaranteed to walk away with new insights and tactics for growing your practice.
Get Started
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